FAQ’s

FAQ’s which is short for Frequently Asked Questions is what we will be addressing on this page. We’ll try and answer the ones that we get asked most often by our readers and clients. If you have any further queries regarding our products and services that are not covered here, feel free to to send us an email using the Contact page and we’d be happy to answer them.

General Questions:

Q. Where are you located?
A. Michaelle is in Duluth, Minnesota, USA.
Henna is in New Delhi, India.
Annie is in Devon, UK.
Geert is in Brussels, Belgium.

Questions About Technology:

Q. On what platform are the online workshops, readings and consultations conducted?
A. All our online workshops are conducted on our official TeamSpeak 3 Voice Chat Server. The readings and consultations can be conducted via TeamSpeak 3 Client, GTalk or Skype depending on the preference of the client. TeamSpeak 3 also gives you the ability to record your reading for later reference.

Q. I am not comfortable with an online reading or consultation. Is there any other option available?
A. Most of our readings and consultations are also available via phone. However, the payment is to be made in advance, online. The cost of the call is borne by the client so make sure you consider any long distance charges that maybe applicable.

Q. Do I need any special hardware or software to participate in an online workshop?
A. In order to participate fully in all workshop areas and activities, you will need:

SOFTWARE:

• TeamSpeak 3 Client. You can download it here. Please refer to the TeamSpeak3 Setup Guide for information on how to download and install TeamSpeak 3 on your computer.
• A current Internet browser, version 6.0 or higher of Internet Explorer (version 5.0 for Mac users), version 7 or higher of Netscape Navigator, Mozilla Firefox, Google Chrome or Apple’s Safari (we do not recommend using AOL’s built-in browser or any other Internet Service Provider’s proprietary browser, as certain functions may be restricted). Because we regularly upgrade the site and add features, we recommend always using the most current browser version available for your system to make sure that you can take advantage of enhancements as they are made. If you need to upgrade your browser, go to your browser manufacturer’s website and click on the free download.
• The latest version of the Flash Player for your browser to view the video presentations available with some of the workshops. You can download it here.
• An email account to receive registration confirmations and other announcements.
• For your homework assignments, you can use any word processing software or text editor. You will compose your homework assignments offline and then either copy and paste them into an email or simply attach the file.

HARDWARE:

• Headphones or Speakers
• Microphone

Cancellations & Refunds:

We’re absolutely confident that you will enjoy and benefit from your online workshop experience, and your paid registration guarantees a place for you. However, if circumstances do force you to withdraw, the following refund policies apply:

If you cancel up to two business days prior to the start of the workshop, you are entitled to a full credit toward another workshop by the same facilitator (valid for six months) OR a full refund less a $50 administrative and cancellation fee.

No refunds will be given less than two business days prior to the start of the workshop.

Workshop credits must be applied to another workshop registration by the same facilitator within six months. Credits cannot be changed into refunds.

In order to cancel your registration, you must notify the workshop facilitator by phone or email (Contact Page); refund calculations will be based on the date/time the call or email is received. Your email message must include: your full name, name and date of the workshop class, and your return email address.

Failure to “attend” a workshop DOES NOT constitute official cancellation. Refunds take 4-6 weeks to process, and will only be given via the same form of payment you used when registering.